Our Process and FAQs - Novel Print South Africa

Your Personal Business Card Concierge

At Novel Print, every card we create is a journey in craftsmanship, precision and personal service. From the moment you begin your experience with us, we guide you through each step to ensure your business cards are as distinctive as your brand.

Frequently Asked Questions

Where are you based?

We operate our Design and Administration from the Western Cape.

Many of our Premium and Super Premium products are printed in Johannesburg.

Our Luxury Business Cards are crafted overseas to ensure the highest quality finishes.

How do we order?

Think of us as your Personal Business Card Concierge.

You can order online, but our bespoke Luxury Cards often benefit from a tailored consultation via email or personal call.

Send us your ideas or artwork, and we’ll guide you through finishes, materials and design possibilities.

We strongly recommend our Luxury Sample Pack – so you can touch, compare and choose the perfect finishes before production.

How long does it take?

Lead times vary depending on your chosen product:

LUXURY BUSINESS CARDS: 15 Working Days, plus 7 Working Days Delivery (averages around 4-5 weeks)
PREMIUM AND SUPER PREMIUM* BUSINESS CARDS: 7-10 Working Days, plus 1-2 Working Days Delivery (averages around 2 weeks)
FLYERS, PAMPHLETS, POSTERS AND PRESENTATION FOLDERS: 7-10 Working Days, plus 1-2 Working Days Delivery (averages around 2 weeks)

*Excludes Super Premium Textured Cards, which have a longer 15 working day lead time, plus 7 working days delivery

Tip: If timing is critical, we’re happy to advise on the best approach – including bridging with Premium Cards while your Luxury order is prepared.

How much is delivery?

Free Courier Delivery in South Africa

We offer free courier delivery across South Africa, including major cities such as Johannesburg, Pretoria, Durban, Cape Town, Port Elizabeth, East London, Polokwane and Bloemfontein, as well as outlying areas and small towns.

International Delivery

We ship worldwide, please email for details.

Delivery within SADC

We hold exporters’ codes and SADC certificates of origin for Angola, Botswana, DRC, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, Swaziland, Tanzania, Zambia and Zimbabwe.

What type of Payments do you accept?

EFT (Electronic Funds Transfer) is preferred.

We also offer payments via our trusted partner PayFast.co.za who securely processes Credit Cards (Amex, MasterCard or Visa), Debit Cards, Instant EFT, Samsung Pay, Google Pay, Scan to Pay, RCS Store Cards, SnapScan, MobiCred or Zapper.

Terms: 100% payment upfront.

Lead time starts after artwork sign-off and proof of payment.

our process

Step 1: Explore with the Business Card Sample Pack

Before you make any decisions, we encourage you to order our Business Card Sample Pack. Presented in a sleek acrylic holder, it contains a curated selection of cards from our Premium, Super Premium and Luxury ranges. You can feel the textures, compare finishes and explore 20 different foiling colours, embossing, letterpress, and edge printing.

Experiencing these cards firsthand sparks ideas and ensures every detail of your bespoke card aligns with your vision.

Step 2: Email your Design

We offer a more personal, consultative approach to product selection; which is usually artwork dependent. Whether you have your artwork ready – or need guidance on finishes, foiling, laminates or board choices – we’re here to discuss your ideas.

Every recommendation is tailored to your brand; ensuring a card that communicates professionalism, elegance and individuality.

Step 3: Approval and Confirmation

Once your design is finalised, we provide a proof for your approval. We encourage clients to review every detail – size, finishes and colours – so your cards leave nothing to chance.

Step 4: Production and Delivery

Our printing is crafted with meticulous attention to detail on high-quality material. Lead times vary by product, and generally ranges from 2-5 weeks (see FAQ’s above for detailed info). Every order includes free courier delivery in South Africa, with international shipping available on request.

At Novel Print, every client matters. Our process is designed to be personal, precise and inspiring – ensuring that the business card you hand out is not just a tool, but a tactile, unforgettable expression of your brand.